At Vega, we’re always looking for ways to improve our service. If something hasn’t gone as expected, we want to hear about it and make it right.
Please email us:
Please email us at [email protected] with a clear description of what happened and how you think we can resolve the issue. If you have any supporting documents or correspondence, feel free to attach them.
Once we receive your complaint, we will:
- Acknowledge it within 1 working day
- Review and assess all relevant information
- Provide a response within 7 working days
If we’re unable to reach a resolution together
If we’re unable to reach a resolution together, you can contact Financial Services Complaints Limited (FSCL)—an independent, not-for-profit dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service is completely free and designed to help resolve complaints fairly.
You can contact FSCL:
- Call: 0800 347 257
- Email: [email protected]
- Visit: www.fscl.org.nz
- Write to: FSCL, PO Box 5967, Wellington 6011
We value your feedback and are committed to ensuring your concerns are handled with care and respect.