1. We are committed to your privacy

Vega Group Holdings Limited and its subsidiaries comply with the Privacy Act 2020.

This privacy statement sets out how we collect, hold, use and share your personal information.  This does not limit or exclude any of your rights under the New Zealand Privacy Act 2020.

If you provide us with personal information through this website, we will protect your information as set out below. We may amend this privacy statement from time to time.

2. Who are we

Vega Group Holdings Limited is a New Zealand registered company. We have three subsidiary companies Vega Business Limited, Vega Mortgages Limited and Vega Protect Limited. Under this privacy statement we refer to our group of companies as “Vega”, “we”, “us” and “our”.

Vega Group Holdings Limited (FSP773794) is a licensed Financial Advice Provider. This means that businesses who operate under Vega’s licence may provide financial advice to retail clients.

3. The type of information we may collect

We may collect personal information about you when you provide information to us directly, and when you obtain services from us. We may also collect personal information about you from third parties where authorised by you and from public sources.

The type of personal information we may collect may include:

• your contact details: name, address, phone number, email
• documents that confirm your identity: your driver’s licence, passport etc.
• other information relevant to the service we will provide to you

4. Use of Your Information

We only collect and use your personal information to assist you in obtaining or enquiring about mortgage, insurance, or related products and services. If you provide your details through any form on our website, social media platforms, or when downloading one of our online guides, we may enter this information into our marketing database. This allows us to contact you with relevant information about our services. If you choose not to provide the requested information, we may be unable to assist you or inform you about relevant products and services. We do not sell your information or share it with third parties without your consent.

5. Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected (subject to any obligations at law to hold the information for longer periods).  

We have cyber security safeguards in place to protect the information and we take reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation. Our security measures include:

• Security software
• Anti-virus software
• Back up processes
• And other cyber security measures

6. Where is information hosted?

We use cloud storage to store our client records. The cloud storage and the IT services may be located outside New Zealand.

Our compliance training systems are hosted in New Zealand. We also use Office 365 and Mailchimp which are hosted in the USA and are compliant with the General Data Protection Regulations (GDPR). 

When we share your data with a third party, we have contracts in place with them which requires them to have in place the technical and organisational measures necessary to protect your personal data, however many such providers are subject to different privacy laws and controls to New Zealand and hence we cannot provide absolute surety that those providers will not comply with their obligations to us, and divulge your personal data.

7. Your right of access and to correction

We take reasonable steps to ensure that personal information held by us is accurate and up-to-date.  You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information, and to ask for it to be corrected if you think it is wrong.

If you’d like to ask for a copy of your information and have it corrected, or would like to be removed from any of our subscription lists at any time, then please contact us at [email protected]

8. Internet use

While we take reasonable steps to maintain secure internet connections, any information you provide over the internet is provided at your own risk.

Our website may, from time to time, contain links to and from other websites. Please note that those websites will have their own privacy policies and that we do not accept any responsibility for the actions of those websites.

This Privacy Policy was last updated on October 2024.