People are not numbers.
Our directors got into banking because they love dealing with people. But after 17-years in senior banking positions, including, 11 years as General Manager SME banking at one of New Zealand’ largest banks, our Managing Director Harry Ferreira grew frustrated that clients were being asked to wait on the end of a phone call and pushed to the end of a queue rather than being acknowledged for years and years of loyalty.
Due to the sheer volumes of customers that large financial institutions deal with, people are reduced to numbers through credit score risks and statistics. Banks had turned away from personally understanding each individual client’s needs. With the human aspect off the table, and computers handling the number crunching, customers were dealing with junior and lower-level staff who had to wait on many layers of bureaucracy to get any kind of result. This causes a huge amount of frustration. And money can already be a frustrating topic.
Vega Lend was launched to overcome these shortcomings and to put human relationships back into the equation. We believe there’s a better way to solve the mortgage and business lending process for customers.